Our mission is to retain the customer (visitor) by focusing on the quality of reception and services. For this, we tend to meet certain objectives:

Objectives in relation to the client:

  • Give confidence and satisfaction to customers
  • Retain existing customers and win new ones
  • Reduce complaints

Strategic objective:

  • Improve brand image by reducing bad references and increasing awareness.
  • Strengthen your advantage over the competition
  • Grow – improve our bottom line

Human objective:

  • Enhancement of staff work and increased motivation for a job well done.
  • Improve internal relations.
  • Performance in the realization of animations and activities.

In addition, since March 2012, the city and the Tourist Office have been committed to a process of Family Plus label, whose objective is to mark the family identity of the station and to improve the offer in terms of services and products.