Our mission is to retain the customer (visitor) by focusing on the quality of reception and services. For this, we tend to meet certain objectives:
Objectives in relation to the client:
- Give confidence and satisfaction to customers
- Retain existing customers and win new ones
- Reduce complaints
- Improve brand image by reducing bad references and increasing awareness.
- Strengthen your advantage over the competition
- Grow – improve our bottom line
- Enhancement of staff work and increased motivation for a job well done.
- Improve internal relations.
- Performance in the realization of animations and activities.
In addition, since March 2012, the city and the Tourist Office have been committed to a process of Family Plus label, whose objective is to mark the family identity of the station and to improve the offer in terms of services and products.