Preamble

The Trouville-sur-Mer Tourist Office processes personal data (hereinafter the “Personal Data)” concerning you in connection with the use of this website (hereinafter the “Site”).

As data controller, we respect privacy and protect the personal data of users of our Site.

This policy aims to inform you of the methods of collection, processing and use of Personal Data and of your rights in terms of protection of personal data with regard to the applicable provisions in this matter, in particular Law 78-17. of January 6, 1978 relating to data processing, files and freedoms known as "Data processing and freedoms" in its latest version and with France's General Data Protection Regulations, in force since May 25, 2018.

Scope of this personal data protection policy

This Policy sets out the principles and guidelines for the protection of Your Personal Data, which includes Personal Data collected on - or through - the Site.

The Trouville-sur-Mer Tourist Office collects Personal Data online, including by e-mail; this policy applies regardless of the method of collection or processing.

The notion of Personal Data refers to any information relating to an identified or identifiable natural person. A person is “identifiable” when they can be identified, directly or indirectly, in particular by reference to an identification number, or to one or more elements which are specific to them.

“Non-Personal Data” corresponds to information that does not allow a person to be identified.

Responsible for treatment

The person responsible for processing Your Personal Data is: The Communication Department of the Trouville-sur-Mer Tourist Office, 32 boulevard Fernand Moureaux 14360 Trouville-sur-Mer; certain technical services such as hosting are entrusted to our technical service providers. In accordance with Article 28 of the GDPR, this service provider is bound by a strict confidentiality clause which prohibits it from any use of the data entrusted to it not provided for in the service contract and which requires it to implement technical and organizational arrangements that meet security and personal data protection requirements.

Security and confidentiality of personal data

We consider Your Personal Data to be confidential.

We strive to take reasonable technical measures to prevent any loss or misappropriation of data when collecting or storing data that you have communicated to us, and to prevent any communication to unauthorized third parties.

However, despite these measures, the Internet remains an open system and we cannot guarantee that unauthorized third parties will not be able to thwart the measures in question or use Your Personal Data for illegitimate purposes. Consequently, the Trouville-sur-Mer Tourist Office cannot be held responsible in the event of fraudulent recovery of your data for any use whatsoever.


The Site may provide links to third party websites that may be of interest to you.
The Trouville-sur-Mer Tourist Office has no control over the content of third-party sites or the practices of these third parties with regard to the protection of Personal Data that they may collect. Consequently, the Trouville-sur-Mer Tourist Office declines all responsibility concerning the processing by these third parties of Your Personal Data. It is your responsibility to find out about the personal data protection policies of these third parties.

Purposes of data collection

We process a user's data in whole or in part for the purposes of:

  • allow you to browse our Sites and Applications and adapt our content to your terminal to improve your browsing;
  • memorize the information you have entered in the forms (your user account for example);
  • allow you to share our content on social networks;
  • allow you to purchase products or services;
  • allow you interactive and personalized use of the Sites and Applications;
  • identify your needs and areas of interest and to provide you with the most suitable products and / services;
  • allow you to open and manage an account in order to access all the features and options offered by the Sites and the Applications;
  • organize contests (contacting winners, awarding of prizes, etc.);
  • send newsletters, if you have consented by checking the corresponding box,
  • analyze the audience and the frequentation of the Site
  • Process applications and manage recruitment sources;

The recipients of Your Personal Data are our own management teams and our technical service providers.

Data collected

Personal data

Personal Data may include the following:

Last name ;

First name;

Email address ;

Address ;

Phone number;

Password ;

IP adress ;

And any other Personal Data that may be relevant for the purposes set out below.

Cookies and other trackers

Cookies, or other similar tracers, are files used by a server to communicate with the browser. Cookies are used to send status information when a user visits a site. The status information can be, for example, a session identifier, a language, an expiration date, a response domain, etc. Cookies are used to keep, during their period of validity, status information when a browser accesses the various pages of a website or when this browser subsequently returns to said site. Only the issuer of a cookie can read or modify the information contained therein. There are different types of cookies:

  • session cookies which disappear as soon as you exit the browser or the site;
  • permanent cookies that remain on your device until the expiration of their lifespan (maximum 12 months) or until you delete them using your browser functions.

It's possible to access the cookie management panel to configure the storage and reading of cookies.

How to disable cookies?

Browser settings

The installation of certain cookies is subject to your consent. During your first visit to the Site, an information banner is displayed indicating that by continuing to browse the site, the aforementioned cookies will be installed on your equipment.

Cookies or tracers make it possible to take full advantage of the Site's functionalities. If your browser is configured to refuse all cookies or tracers, this may prevent the use of some of our services, for which the Trouville-sur-Mer Tourist Office cannot be held responsible.

The forms

Subscribe to newsletters

Newsletters

By authorizing this type of newsletter, you authorize the Trouville-sur-Mer Tourist Office to send you personalized emails. You can unsubscribe at any time from one of the e-mails received, however, the maximum retention period for your data is 2 years.

Registering for a user account

You have the possibility of creating an account which gives you access to the reservation platform of the Tourist Office of Trouville-sur-Mer. You can unsubscribe at any time from your personal space, however, the maximum retention period for your data is 2 years.

Contact

The data is transmitted by the user of the site who wishes to send a comment or a report. The information collected from this form is sent to the department in charge of managing comments on the Trouville-sur-Mer Tourist Office website. The maximum retention period for your data is 2 years.

Your rights

In accordance with the provisions of the applicable personal data protection regulations, you have the right to access, rectify and delete data concerning you and the right to obtain a copy of the personal data that we hold. in a structured electronic format (portability).

You also have a right to object for a legitimate reason that the personal data concerning you are being processed, and a right to object to your data being used for such purposes. prospecting, particularly commercial.

You can exercise your rights by sending us your requests by post to the following address Office de Tourisme de Trouville-sur-Mer – Service Communication, 32 boulevard Fernand Moureaux 14360 Trouville-sur-Mer or directly on the Site, via our form of contact.

We undertake to respond to these requests within one month of receipt of the request). This deadline can be extended by two months, depending on the complexity and the number of requests received.

In the event of a dispute over the exercise of your rights, you have the right to lodge a complaint with the National Commission for Computing and Freedoms.

Data retention

We only keep Your Personal Data for a period necessary and proportionate to the purpose for which it was collected, namely for a maximum period of 3 years from the last exchange you had with us and carried out on your initiative (connection to your account in particular).

Beyond the aforementioned periods, your data will be purely deleted.

Update of this privacy policy

This privacy policy is subject to change or modification at any time.

You are invited to consult it regularly.

For more practical information on the exercise of your rights, we recommend that you consult the website of the National Commission for Information Technology and Freedoms, and more particularly the page https://www.cnil.fr/fr/comprendre-vos-droits

Last modification: June 2019